Channels for submitting complaints and/or inquiries / Credit
Advisory at the
Customer Care Management "FransiCare"
* For
Complaints:-
- Free phone No.: 8001188880 - International phone
No.: 920000548
- Fax No.: 0112895488
- Email:
CCC@alfransi.com.sa
- Online banking services: (FransiPlus /
FransiMobile)
- Fransi Care - through the bank’s official
website (www.alfransi.com.sa).
- Banque Saudi Fransi branches
(requires a written letter signed by the customer explaining the
details of
his/Her complaint)
* For Inquiries:- Free Phone: 8001242121
* Credit Advisory: Free Phone: 8001240425 - International
920014777
Inform the bank immediately if you lose your card or noticed any
unusual
activity in your account
You have the right to obtain full details of your obligations in
return for
obtaining the banking service or product, Note that the bank
provides the
credit advisory service on the free number 8001240425 and the
international
number 920014777
Beware of dealing with unlicensed financial or investment companies
or
institutions to avoid incurring losses
When applying for housing financing, ask for the amount of financing
that
takes into account your financial and non-financial obligations to
avoid
defaulting in the future, Note that the bank provides the credit
advisory
service on the free number 8001240425 and the international number
920014777
You have the right to obtain updated information on services and
products
provided, so that it is clear, concise, easy to understand, accurate
and not
misleading, in addition to facilitating your access to the terms and
conditions and main features of products and services without hard
effort
It is our duty to provide appropriate financial services and
products in a
fair and equitable manner to meet the needs of our customers
A savings account allows you to set aside a portion of your money
and allow
it to grow gradually over a long period of time, while making it
available
for your use without any fees or penalties
Do not use the service or product except in accordance with the
terms and
conditions associated with it, after making sure that they are fully
understood
Review your current financial obligation before making a financing
decision
to avoid non-payment later, Note that the bank provides the credit
advisory
service on the free number 8001240425 and the international number
920014777
Speak to the bank for advice if you are facing financial
difficulties and
are unable to afford the required minimum installments (such as
personal
finance and credit cards).When you talk to the bank, you can discuss
the
available options for rescheduling the amounts owed on you, through
which
you can pay these amounts, Note that the bank provides the credit
advisory
service on the free number 8001240425 and the international number
920014777
Make sure to check any links you receive in your email and that they
come
from trusted people before clicking on them
Choose the type of credit card that meets your needs with the right
goal to
acquire it
Take the initiative to pay the amounts due on time to avoid
accumulating
them, which will lead to default and inability to pay in the future,
thus
harming your credit record with SIMAH
Be sure to read and understand the contracts and their appendices,
the
initial disclosure form, the terms and conditions, documents and any
other
paper that requires your approval or signature, Note that the bank
provides
the credit advisory service on the free number 8001240425 and the
international number 920014777
Never reveal passwords related to your bank accounts or cards or the
One
Time Password (OTP) you receive via your mobile phone
You will be given full details of the obligations incurred by you in
return
for obtaining the service or product, so review these obligations
and make
sure that you understand them and your ability to fulfill them, Note
that
the bank provides the credit advisory service on the free number
8001240425
and the international number 920014777
The bank has the right to block your account or one of the amounts
deposited
in it if the bank suspects the use of the account or that the
amounts are
the result of financial fraud
You should not, under any circumstances, provide any bank account
details or
any other accurate banking or personal information to any third
party
Read and understand all terms and conditions relating to your
requests
before signing your consent declaration, Note that the bank provides
the
credit advisory service on the free number 8001240425 and the
international
number 920014777
The bank is obligated to provide you with a copy of the contracts
and
documents signed by you, with the necessary clarification and
explanation,
and to answer all your questions with full transparency and
clarity
Always provide complete and accurate information when filling out
any bank
forms, and refrain from providing wrong details or not providing
important
information
One of our principles at Banque Saudi Fransi is to deal fairly,
honestly and
equitably with all customers at all stages of the relationship
The joint account is frozen with a joint or sole signature in the
event that
the identity of one of the account subscribers expires and the grace
period
(90 days) expired
Financial planning is important for individuals and families to
achieve
future financial goals
Make sure you read and understand the personal finance terms and
conditions
and ask the bank employee to explain them to you if you do not
understand
them
Be careful as scammers aim to deceive you by impersonating
legitimate
websites, such as delivery services or a government website
Never make a financial transaction on your bank account on behalf of
others
Customers are allowed to close their frozen accounts due to the
expiration
of their identities or the failure to update their information,
provided
that the customer submits a written request to do so, and the
request is on
the special form with the bank
Be careful when granting an official power of attorney to complete
your
financial transactions. Know to whom you give the authority to
dispose of
your financial affairs and who can view them
Inform the bank immediately upon receipt of amounts from an unknown
source
on your account
Do not share your bank account login information. Only a fraudster
will ask
for this information, the bank or the official authorities will not
ask for
it under any circumstances
You must review your current financial obligations before making a
personal
financing decision to avoid being unable to repay later, Note that
the bank
provides the credit advisory service on the free number 8001240425
and the
international number 920014777
We, at Banque Saudi Fransi, take special care and attention to
provide
products suitable for customers with limited income, education, the
elderly,
and persons with disabilities of both sexes
The account becomes a dormant account after completing a period of
(24)
Gregorian months, starting from the date of the last financial
transaction
(withdrawal or deposit) conducted by the customer, his legal proxy
or his
heirs. It is not allowed to accept any withdrawal or transfer on the
dormant
account except in the customer in person or the legal proxy
stipulated in
his power of attorney to deal with the customer's bank accounts
One of the rules of dealing between banks and their customers is
that the
banking relationship begins and continues in all dealings according
to valid
documents and identities
Some useful ways to help you save and have sound financial planning
are:
* Set your priorities * Set
specific savings goals * Create an appropriate savings
plan * Choose the right tools for savings * Make
saving permanent
Saving and financial planning help
you achieve your goals
If you think you may have been a victim to a scam, report it
immediacy
through calling:
- Inside KSA: 800 124 2121, 800 124
7896
- Outside KSA: +966 92 00 00 576
When applying for a housing finance, it is necessary to examine the
house to
avoid any defects or construction problems in the future
Your late payment would affect your credit record and thus reduce
your
credit score, which prevents you from benefiting from requesting
additional
facilities in the future. Therefore, you must initiate payment as
agreed
upon with the bank
The account becomes an unclaimed account if it completes a period of
(5
years) Gregorian (60 months) without executing any financial
transaction
(withdrawal or deposit) by the customer, his legal proxy or his
heirs.
You should review all the information you recorded in the
transaction forms
to ensure that there are no errors in the account number, amount, or
beneficiary details. Your signature expresses your consent to the
content of
the form
The bank is prohibited from dealing with forex companies that engage
in
currency trading and exchange activities, or sites that are active
in
cryptocurrency trading, which practice this activity on irregular
operations
promoted by unlicensed parties and give promises of quick financial
gains
and wealth, which may expose many of their dealers to a huge
financial
loss
The account becomes an abandoned account and its owner is disengaged
from
the bank if he completes a period of (15) Gregorian years (180
months)
without executing any debit financial transaction
It is important to ask questions to the bank staff regarding any
unclear
clause or condition that you are not sure about, and the staff will
answer
any questions in a professional manner that will help you in making
the
decision, Note that the bank provides the credit advisory service on
the
free number 8001240425 and the international number 920014777
In the event that you choose the self-build product, you must
contract with
a reliable contractor to avoid any delays that prevent obtaining
subsequent
payments, Note that in the case of housing financing, the bank must
communicate with the customer and provide him with credit
advice
Always ensure that your charitable contributions are directed to
licensed
entities only
The bank should provide you with a copy of the contracts and
documents
signed by you and keep it in a safe place
Never open email attachments with the file extension (VBS, SHS, EXE,
or PIF)
as these extensions are frequently used by virus programs
The bank has provided you with a mechanism for handling complaints
and a
time frame for providing you with the result on its official website
(https://www.alfransi.com.sa), so take the initiative to use this
service
and learn how to raise the complaint to higher levels, when
necessary.
Your personal information, including contact information, should be
updated
continuously and whenever the Bank requests it, and you will be
responsible
for the information that you did not provide to the Bank
Choose a credit limit for credit cards commensurate with your needs
and
financial ability to repay, Note that the bank provides the credit
advisory
service on the free number 8001240425 and the international number
920014777
in case you wish to obtain any credit advice
In the event that you opened a new account with the bank and did not
deposit
any amounts in it within a period of (90 days) from the date of
opening it,
the bank will close that account, so take the initiative to deposit
in any
new account that you open to avoid the process of closing it by the
bank
Proper financial planning allows you to make plans for your current
and
future financial needs and achieve your long and short term goals,
Note that
the bank provides the credit advisory service on the free number
8001240425
and the international number 920014777 in case you wish to obtain
any credit
advice
Do not share your bank details with anyone claiming to be a bank
employee to
update your cards or bank account information. Official bank
employees will
not ask for your bank details
It is forbidden to transfer to persons or entities unknown to you,
according
to the regulations in force in the Kingdom of Saudi Arabia, so make
sure
that the transfers that you make are to persons or entities known to
you and
for legitimate purposes known and acceptable
Be sure to renew the validity of your personal ID before it expires,
and
update its data with the bank as soon as it is renewed, in order to
avoid
freezing your account
The bank account is frozen after ninety days from the expiration
date of the
identity, so be sure to renew it immediately, in order to avoid
freezing
your bank accounts
Customers can open accounts in the foreign currencies available at
the bank,
and the customer may deposit and withdraw in foreign currency, and
in the
event that currency is not available; The customer shall have the
request to
exchange in Saudi Riyals, while bearing the usual fees and expenses
incurred
in such transactions
The bank has the right to freeze the account upon the expiry of the
customer's official identity and the end of the grace period (90
days)
and/or failure to update his financial and personal information, and
addresses
In the event that you discover unknown transactions on your account,
you
must immediately inform the bank about it
Some financial services or products contain varying levels of risks
and bank
staff should explain them clearly to you. Do not purchase a service
or
product when you feel that the risks do not suit your financial
situation,
Note that the bank provides the credit advisory service on the free
number
8001240425 and the international number 920014777 in case you wish
to obtain
any credit advice
Use your national address, e-mail, and contact numbers in your
banking
dealing, and do not use other addresses that do not belong to you,
such as
friends or relatives, because it will lead to your financial
information
being disclosed to them
Choose the appropriate home finance product that meets your
requirements,
whether the choice is to buy a ready-made home from the market,
self-build,
or on-map sale, Note that in the case of housing financing, the bank
must
communicate with the customer and provide him with credit
advice
The responsibility for operating the account rests primarily with
the
account holder or other persons authorized by the account holder and
approved by the bank, and the authorization remains valid until the
account
holder informs the bank of its cancellation or the expiration of the
authorization period (5 years) or when the authorization identity
expires
and he does not submit a renewal for it
One of our principles at Banque Saudi Fransi is the commitment to
give
priority and maximum care to customers with disabilities and the
elderly, in
a way that guarantees facilitating their reception and speeding up
the
procedures for providing banking services to them
The customer is considered responsible before the competent
authorities for
the money that he personally deposits or that others deposit in his
account
with or without his knowledge if he personally disposed of it later
or did
not dispose of it but did not report it officially upon his
knowledge of its
presence in his account, so he took the initiative to inform the
bank
immediately For any money entered into your account that does not
belong to
you or whose source you do not know
One of the requirements for opening a bank account is to determine
the
purpose of the account, the sources of income, and the real
beneficiaries
When you request to obtain a product or service, you must ensure
that it is
suitable for your needs, and you must disclose all your financial
obligations with all parties, provided that your decision is based
on your
ability to fulfill the obligations incurred after obtaining the
product or
service, You can contact the credit advisory service provided by the
bank on
the free number 8001240425 and the international number 920014777 to
obtain
the appropriate credit advice for you
Ensure that all required fields and numbers are completed in the
form you
have been given to sign. Do not sign blank or incomplete forms
Make sure that the money deposited in your account result from
legitimate
activities because you are responsible for its safety, keep in mind
that if
the bank receives any illegal or counterfeit money from you, you
have no
right to recover or compensate for it
You have the right, before signing the housing finance contract, to
obtain
and review the contract within (15 days) and understand it, and then
go to
the bank to complete the procedures, In addition to the existence of
the
credit advisory service provided by the bank in the event that you
wish to
obtain any credit advice on the free number 8001240425 and the
international
number 920014777
